• We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it for a refund or exchange. Please check our Shipping & Returns page for more details.

Do you offer international shipping?

• No, we do not offer international shipping outside of US at the moment.

How long does shipping take?

• Shipping times may vary depending on your location. Typically, orders within 3-5 business days after they get shipped.

What payment methods do you accept?

• We accept a wide range of payment methods, including credit/debit cards, PayPal, and more. You can find the complete list during the checkout process.

How can I track my order?

• You will receive a tracking number via email once your order has shipped. You can use this number to track your package on our website or the shipping carrier's website.

Can I cancel or modify my order after it's been placed?

• We strive to process orders quickly, but if you need to make changes or cancel an order, please contact our customer support team (contact@loarus.com) as soon as possible, and we'll do our best to assist you.

Are your Beauty products suitable for all skin types? 

• Our beauty products are crafted with gentle and non-irritating ingredients, making them suitable for a wide range of skin types. You can find specific information about each product's suitability in the product descriptions and labels. If you have any concerns or questions, please don't hesitate to reach out to our customer support team for personalized recommendations.

Do you have a size guide for your clothing items? 

• Yes, we provide a size guide for each clothing item to help you find the perfect fit. You can find this information on the product page.

How can I contact customer support? 

• You can reach our customer support team through our Contact Us page or by emailing contact@loarus.com. We're here to assist you with any questions or concerns.

Can I request a catalog of your products?

• We currently do not offer physical catalogs, but you can explore our entire product range on our website.